If any item received from hopefineu does not meet your expectations, mail or ship your return within 30 days from the date you receive your package for return or exchange.
We offer two return options. You may choose to either return your item for a full refund of the purchase price back to your original method of payment; or, you may request an exchange for the same item. You may also reorder the item today and then return your original item for a refund. If you choose to use our postage prepaid Smart Label to return your item, as described below, a Smart Label fee, plus tax, will be charged to your original method of payment.
With each package, there is a return form attached to your invoice which needs to be filled out and sent back with your item(s). Please fill out the return form and be sure to include it in your package so that we can easily locate your order and process your return as fast as possible.
Please note that certain items are sold "as is" or "final sale" except where prohibited by law. Items sold "as is" or "final sale" cannot be returned or exchanged. When applicable, this will be specified at the time of sale.
Important Return Information
- hopefineu will not issue credit for items that have been altered or damaged.
If you would like to make an exchange, please include the color and/or size you wish to receive.
- With an exchange we will first refund your original order and then place a new order for you based on the information included on the exchange form sent with your return.
- Please allow 5 business days from the day hopefineu receives your item to see your exchange order under "My Account". If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.
About Refunds for Returns
- Refunds will be issued to the original method of payment used. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles.
- Original shipping and handling charges and the easy return Smart Label fee are not refundable.
- If you have questions regarding which return address to use, please contact our Customer Service.
After You Send Your Return Back
- Please allow 10 days for your return to be delivered, processed, and refunded.
- If you have not received a refund to your credit card after 15 days, please contact hopefineu Customer Service, Monday through Friday and 10am - 6pm EST, Saturday and Sunday.